Legal

Terms and Conditions

Last updated: 22 September 2026

These Terms and Conditions ("Terms") govern your access to and use of the Mero Auto Service website, at which vehicle owners can look up their service history, and the Mero Auto Service Android app, which auto workshops use to manage customers, vehicles, inventory and appointments (together, the "Service"). The Service is provided by M.I.S Community Pvt. Ltd. ("we", "us", "our"), a company established under the laws of Nepal.

Acceptance of terms

By searching for a vehicle record on the website, installing or using the Android app, or otherwise accessing the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

Who we are

M.I.S Community Pvt. Ltd. develops and operates Mero Auto Service. Any reference to "Mero Auto Service" in these Terms means both the public vehicle-lookup website and the Android app for workshops, unless a section states otherwise.

Description of the service

Mero Auto Service has two parts:

  • Vehicle lookup website — lets a vehicle owner search by mobile number or vehicle registration number to view service history, parts replaced, costs, invoices and next-service reminders that a participating workshop has logged. No account or password is required to use this part of the Service.
  • Workshop app — an Android app that lets a workshop manage its customers, vehicles, service jobs, inventory, appointments and invoices, and publish service records that then appear to the relevant customer on the website.

Eligibility and accounts

The vehicle-lookup website does not require registration. The workshop app requires an account, and you must provide accurate information when creating one and keep your login credentials confidential. You are responsible for all activity that occurs under your workshop account. You must be legally capable of entering into a binding contract to create a workshop account.

Using the website (vehicle owners)

The website shows you information that a workshop has entered about your vehicle. We do not independently verify that a mobile number or registration number belongs to the person searching for it; the search is intended for the vehicle's owner or an authorized user of the vehicle. If a service record you added issues to shows information you believe is inaccurate or not yours, contact us using the details below.

Using the app (workshops)

If you use the Android app as a workshop, you are responsible for the accuracy of the customer, vehicle, service, inventory, appointment and invoice data you enter, and for having the right to collect and share your customers' information through the Service, including making it visible to that customer on the website. You must comply with applicable consumer protection, data protection and consumer billing laws that apply to your workshop business.

Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms.
  • Attempt to access another person's or workshop's data without authorization, including by guessing or automating searches of mobile numbers or registration numbers.
  • Interfere with, disrupt or place undue load on the Service, including through automated scraping, bots or excessive requests.
  • Reverse engineer, decompile or attempt to extract the source code of the Android app, except as permitted by applicable law.
  • Upload or enter false, misleading or unlawful content into the Service.
  • Use the Service to harass, defame or infringe the rights of any person.

We may rate-limit or block access that we reasonably believe is abusive, including repeated automated searches on the website.

Accuracy of service records

Service records, next-service estimates, costs and related information displayed on the website are entered by participating workshops and are provided for informational purposes only. We do not independently verify this information and are not responsible for errors, omissions or delays in a workshop's records. Next-service reminders are estimates based on data provided by the workshop and are not a guarantee of your vehicle's condition or maintenance needs; always follow your vehicle manufacturer's guidance and your workshop's professional advice.

Fees

The vehicle-lookup website is free for vehicle owners to use. Access to the workshop app may be subject to a subscription or other fees, which, if applicable, will be presented to you separately before you are charged, together with the specific terms that apply to that plan.

Intellectual property

The Service, including its design, text, graphics, logos and software, is owned by or licensed to M.I.S Community Pvt. Ltd. and is protected by intellectual property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell or lease any part of the Service without our prior written consent. Data you or your workshop enters about your own customers and vehicles remains yours; by using the Service you grant us a license to host, store and display that data as needed to provide the Service, including showing a customer's own service record to that customer.

The Service may link to or rely on third-party services, including Google Play for distribution of the Android app. We are not responsible for the content, policies or practices of third-party services. Installing the Android app is also subject to Google's own terms and policies.

Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY SERVICE RECORD, NEXT-SERVICE ESTIMATE, OR OTHER CONTENT ENTERED BY A WORKSHOP.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, M.I.S COMMUNITY PVT. LTD. AND ITS OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE OR PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNT, IF ANY, YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnity

You agree to indemnify and hold M.I.S Community Pvt. Ltd. harmless from any claims, losses, liabilities and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or, if you are a workshop, data you enter about your customers and vehicles.

Suspension and termination

We may suspend or terminate your access to the Service, including a workshop account, at any time, with or without notice, if we reasonably believe you have violated these Terms, misused the Service, or if required by law. A workshop may stop using the app at any time; vehicle owners may stop using the website search at any time. Sections of these Terms that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability and indemnity, will survive.

Privacy

Our collection and use of personal data in connection with the Service is described in our Privacy Policy.

Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice such as an in-app message. Continued use of the Service after a change takes effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of Nepal, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts of Nepal.

Contact us

If you have questions about these Terms, contact us: