Legal
Privacy Policy
Last updated: 22 September 2026
M.I.S Community Pvt. Ltd. ("we", "us", "our") provides the Mero Auto Service website, at which vehicle owners can look up their service history, and the Mero Auto Service Android app, which auto workshops use to manage customers, vehicles, inventory and appointments. This Privacy Policy explains what data we collect through the website and the app, why we collect it, and the choices available to you.
By using the website or the app, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the website or the app.
Who we are
M.I.S Community Pvt. Ltd. is the company that develops and operates Mero Auto Service. References in this policy to "Mero Auto Service" cover both the public website used by vehicle owners and the Android app used by workshops, unless a section says otherwise.
What this policy covers
This policy applies to:
- The Mero Auto Service website, where a vehicle owner searches by mobile number or vehicle registration number to view a service history.
- The Mero Auto Service Android app, published on Google Play, used by workshop staff to manage customers, vehicles, service jobs, inventory, appointments and invoices.
It does not cover other websites or apps that may be linked from Mero Auto Service, including the Google Play Store itself, which has its own privacy policy.
Data we collect
We collect different data depending on whether you are a vehicle owner using the website or a workshop using the app.
From vehicle owners (website)
| Data | Why we collect it |
|---|---|
| Mobile number or vehicle registration number you enter to search | To find and display the matching vehicle's service record |
| Name, phone number and vehicle details already on file from your workshop | Displayed back to you as part of your service history |
| Service records: dates, odometer readings, work done, parts used, costs, invoices and photos your workshop has logged | To show your vehicle's service history and next-service reminders |
| Issues you add to a pending or in-progress service | To pass your notes on to the workshop carrying out the service |
| Technical data such as IP address and request timestamps | To prevent abuse of the search feature and to keep the site secure |
From workshops (Android app)
| Data | Why we collect it |
|---|---|
| Workshop account details: name, email, phone number and password | To create and secure your workshop account |
| Customer records you add: name, phone number and address | So you can manage your customers within the app |
| Vehicle records you add: registration number, make, model, year, color and odometer reading | So you can manage vehicles and their service history |
| Service jobs, parts and inventory, appointments and invoices you create | To provide the core workshop management features |
| Device information and app usage data | To maintain, secure and improve the app |
We do not require a vehicle owner to create an account, and we do not collect passwords, payment card numbers or government identification numbers through the website's vehicle lookup.
How we use data
- To operate the vehicle lookup on the website and the management features in the app.
- To show a vehicle's service history, next-service reminders and status to the vehicle owner.
- To let a customer add notes about issues on a pending or in-progress service, for the workshop to see.
- To secure workshop accounts and prevent unauthorized access to customer or vehicle data.
- To detect and prevent abuse, such as repeated automated searches on the website.
- To respond to support requests and communicate service updates, such as the service confirmation email sent after a first visit.
- To maintain, troubleshoot and improve the website and the app.
- To comply with applicable law.
Why we can use your data
Where applicable law requires a legal basis for processing, we rely on: performance of the service you or your workshop has requested (showing your service record, running your workshop account); our legitimate interest in operating, securing and improving Mero Auto Service; and compliance with our legal obligations.
Sharing and disclosure
We do not sell personal data. We may share data:
- With the workshop that services your vehicle — a workshop can see the customer and vehicle records it creates or that are linked to it.
- With service providers who host our infrastructure, send emails on our behalf, or provide similar technical services, under obligations to protect the data.
- For legal reasons, if required by law, regulation, legal process or governmental request, or to protect the rights, property or safety of M.I.S Community Pvt. Ltd., our users, or the public.
- In a business transfer, such as a merger, acquisition or sale of assets, in which case data may be transferred as part of that transaction.
Data entered by workshops
Workshops using the Android app are responsible for the accuracy of the customer and vehicle data they enter, and for having a lawful basis to share their customers' mobile numbers and vehicle details on Mero Auto Service. If you are a vehicle owner and believe a workshop has added your information in error, or you would like it corrected or removed, contact us using the details below and we will assist together with the workshop.
How long we keep data
We keep service records, customer records and vehicle records for as long as the related workshop account is active, and for a reasonable period afterward to meet accounting, legal or dispute-resolution needs. Search-related technical data, such as rate-limiting logs, is kept only as long as needed to prevent abuse, typically no more than a few months.
Security
We use reasonable administrative, technical and physical safeguards to protect data, including restricting a workshop's access to its own customers and vehicles, and limiting search on the website to prevent automated abuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights and choices
Depending on your location, you may have rights to access, correct, or request deletion of your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity, for example by confirming the mobile number or vehicle registration number associated with a record, before making changes.
Workshop account holders can update or delete customer and vehicle records directly within the Android app.
Children's privacy
Mero Auto Service is intended for vehicle owners and workshop staff, and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will take steps to delete it.
Android app permissions
The Mero Auto Service Android app may request device permissions needed for its features, such as camera or photo library access to attach service photos, storage access to save invoices, and notification access for appointment or job reminders. The app requests each permission only when a feature that needs it is used, and a workshop can manage or revoke permissions from their device settings at any time.
Third-party services
The website and app may use third-party infrastructure and analytics providers to operate reliably and securely. The Android app is distributed through Google Play, and installing it is subject to Google's own privacy policy and terms.
Where data is stored
Data may be stored and processed on servers located in Nepal or in other countries where our hosting or service providers operate. Where data is transferred internationally, we take steps intended to keep it protected consistently with this policy.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice such as an in-app message. Continued use of the website or app after a change takes effect means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how your data is handled, contact us:
- Company: M.I.S Community Pvt. Ltd.
- Product: Mero Auto Service
- Email: [email protected]
This Privacy Policy is also referenced from the Mero Auto Service listing on Google Play as the app's privacy policy.